Refund policy

At Etronicshop, customer satisfaction is important to us. Please carefully review our return and exchange policy before making a purchase.

Exchanges Only — No Refunds

We do not offer refunds under any circumstances. However, we are happy to offer product exchanges only within 30 days of receiving your order.

Exchange Eligibility

To qualify for an exchange:

The request must be made within 30 days of delivery
The item must be unused, unworn, and in original condition
All original packaging, tags, accessories, and manuals must be included
Proof of purchase is required

Non-Exchangeable Items

The following items are not eligible for exchange:

Items marked as final sale or clearance
Used, worn, damaged, or altered items
Personal care items, undergarments, or hygienic products (if applicable)
Gift cards

Exchange Process

To request an exchange, please contact our support team at e.tronicshopservices@gnail.com with your order number and reason for exchange. Once approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or exchange at no additional cost.